US, EU & UK Digital Goods & Compute Credit Policy

Refund, Credit Consumption & LMS Verification Policy

Effective Date: October 2026 • Applies to All Global Commercial & Individual Subscriptions

Mandatory Pre-Purchase LMS Verification

Test Our Verified SCORM .ZIP in Your LMS Before Purchasing

Because compiled SCORM .zip archives are permanent, DRM-free offline software packages, we provide a full-featured Verified Sample SCORM Package free of charge. Upload it into Workday, Cornerstone, Moodle, TalentLMS, Absorb, or Docebo to confirm 100% LMS compatibility before subscribing.

1. Unused Account Refund Eligibility (Zero Credits Consumed)

If you purchase a subscription or credit allocation and have consumed zero (0) compilation credits and exported zero (0) SCORM/xAPI packages, you may request a 100% refund within 14 calendar days of the initial transaction.

Strict Finality Upon Credit Consumption or Export: Once an account consumes even 1 compilation credit or downloads 1 compiled SCORM .zip package, the transaction becomes 100% final and non-refundable. Compiled SCORM packages are standalone, perpetual, DRM-free HTML5/JavaScript software bundles that cannot be returned, revoked, or deactivated once downloaded.

2. European Union, United Kingdom & United States Regulatory Compliance

EU & UK Digital Content Waiver (Directive 2011/83/EU Article 16(m) & UK Consumer Contracts Regulations): Under European Union and UK law, the statutory 14-day cooling-off period does not apply to the supply of digital content not supplied on a tangible medium or bespoke cloud compute execution once performance has begun with the user's prior express consent and acknowledgment that the right of withdrawal is lost upon initiating a course compilation or downloading a .zip archive.
B2B Commercial Purchases: DocScorm is an enterprise B2B instructional authoring platform. Purchases made on behalf of a corporation, employer, L&D department, or commercial entity are governed strictly by commercial contract law and are exempt from consumer cooling-off statutes in all jurisdictions.
United States & Card Network Dispute Protection (Visa CE 3.0 / Mastercard): Every compilation credit consumed and every .zip package generated is cryptographically logged with timestamp, IP address, manifest checksum, and session telemetry to verify delivery of digital goods.

3. ADL SCORM Specification & LMS Defect Guarantee

We stand behind the technical conformance of every package compiled by our engine. If a compiled SCORM 1.2 or SCORM 2004 .zip archive fails structural XML schema validation (imsmanifest.xml) in a standard ADL-compliant LMS:

Our engineering team will re-compile or patch the package for your specific LMS configuration within 24–48 business hours at zero credit cost.
If a verified ADL SCORM specification defect cannot be resolved by our engineering team within 48 hours, we will issue a full credit restoration or pro-rata refund for the affected compilation.

4. Subscription Cancellation & Renewal Policy

You may cancel recurring monthly or annual billing at any time with a single click from your Account Settings or by contacting our billing desk. Upon cancellation, your workspace will remain active through the end of the paid billing cycle, and no future charges will be applied. Unused monthly credits do not qualify for retroactive cash refunds once a billing cycle has commenced and credits have been utilized.

5. How to Contact Enterprise Billing Support

For unused-account refund requests, VAT/GST tax invoice adjustments, or LMS conformance support, contact our billing operations desk at billing@docscorm.com with your account email and invoice reference. Eligible unused-account refunds are processed within 1 business day.